Welcome to your
Hackney Council Citizen's Account

First-time users

If you are the person or business liable to pay Council Tax or Business Rates you can now view your accounts online.

If you are a Council Tax Reduction and/or Housing Benefit customer you can view up-to-date details of your reduction/benefit claim.

Depending upon which service you access, you will be able to view:

  • a full statement of your account
  • a list of your payments
  • the instalments to be paid
  • discount or exemption details
  • your current benefit entitlement
  • your most recent Housing Benefit payments
  • how your benefit entitlement has been calculated
  • Adobe PDF formatted versions of your bills and benefit notification letters

Your account details are held securely, so to access them you will need to register for an online account.

Registered users

To log in to your online account, please enter your email address and password. If you have forgotten your password, you can request a temporary password.

Need help?

Entry into this system is only granted to registered users. Accessing or attempting to gain access to this system by unauthorised users is prohibited and is an offence under the United Kingdom 1990 Computer Misuse Act.

Pay by Direct Debit

Paying by Direct Debit is the most convenient way to pay.

For Council Tax, call us on 020 8356 3154, between 09.00 and 17.00, and we will send you a form.

For Business Rates, call us on 020 8356 3466, between 09.00 and 17.00, and we will send you a form.

Benefits and Reductions

If you are on a low income or receive Income Support you may be entitled to Housing Benefit and/or Council Tax Reductions. Find out more on the Benefits and Reductions information page, visit the GOV UK Benefits page or apply online. Please contact Benefits on 020 8356 3399, between 09.00 and 17.00, if you have any queries.

GOV UK logo, link to website (External link, opens in a new browser window or tab)

Valuation Office Agency

Council Tax Bands and Business Rateable Values are determined by the Valuation Office Agency.